Refund & Return Policy

At MySnugPaw, customer satisfaction is our priority. Please review our refund and return policy before placing your order.

Order Cancellations

• Orders may be cancelled within 24 hours of purchase.

• Once an order has been processed by our supplier, cancellations are no longer possible.

Refunds & Returns

Because we work with international suppliers (AliExpress via DSers), returns are limited. Refunds or replacements are available under the following conditions:

Damaged or Defective Products

• If your product arrives damaged, defective, or not as described, please contact us within 7 days of delivery with photo or video evidence.

• A replacement or refund will be issued after verification.

Wrong Item Received

• If you receive the wrong product, please contact us within 7 days of delivery with photos of the product and packaging.

• We will arrange a replacement at no additional cost.

Non-Refundable Situations

• Change of mind or no longer wanting the item.

• Incorrect size, color, or variant ordered by the customer.

• Delays caused by shipping carriers, customs, or circumstances outside our control.

Shipping Costs

• In most cases, products do not need to be returned. If a return is required, the customer is responsible for return shipping costs unless the error was ours.

Processing Time

• Once approved, refunds will be issued to your original payment method within 5–10 business days.

Contact Us

For any issues with your order, please contact us at [mysnugpaw@gmail.com].