Shipping Policy

Shipping Policy

Effective Date: [09/05/25]

At MySnugPaw, we aim to provide you with a smooth and reliable shipping experience. Please review the details below regarding how we handle shipping and delivery.

Processing Time

  • All orders are processed within 2–5 business days after payment is confirmed.

  • Orders are not shipped or delivered on weekends or holidays.

Shipping Times

Because we partner with international suppliers (via DSers and AliExpress), shipping times may vary depending on your location. Estimated delivery times are:

  • United States: 10–25 business days

  • Canada, UK, Australia, Europe: 10–30 business days

  • Other countries: 15–35 business days

These are estimated delivery times. Actual delivery times may vary due to customs delays, shipping carrier issues, or factors beyond our control.

Tracking Orders

  • Once your order has shipped, you will receive a confirmation email with a tracking number.

  • Tracking information may take several days to update after dispatch.

Delayed or Lost Orders

  • If your order is delayed beyond 45 business days, please contact us at mysnugpaw@gmail.com, and we will assist you in resolving the issue.

  • We are not responsible for delays caused by customs, postal services, or circumstances beyond our control (such as natural disasters or global events).

Wrong Address Disclaimer

  • Please ensure that your shipping address is correct at checkout.

  • We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Customs, Duties, and Taxes

  • Customers are responsible for any customs fees, import taxes, or other charges that may apply in their country.

Contact Us

For shipping-related questions, please contact us at:

MySnugPaw
Email: mysnugpaw@gmail.com